Hospitality Company Research Paper Example | Topics and Well Written Essays - 500 words

Hospitality Company - Research reputation ExampleThe companions values include customer satisfaction. In order to achieve this, the guild promises to offer a wide array of services and tailor others whenever possible in order to deepen customer satisfaction. The company takes customers suggestions seriously and has a functional customer service section to deal with the complaints and suggestions from the customers. This way, it interacts with its customers thereby ensuring that it keeps abreast with the prevailing trends in the market thereby beating its competition. My call pictured the seriousness with which the company responds to every call. As stated earlier, the line did not keep me waiting. The phone rang for nigh three seconds before the attendant respondent. Given the large number of customers the company serves on a day-to-day basis, it was right to assume that the company has an efficient customer service. The woman observed all the etiquette beginning with a salut ation and according to the time to speak to her. As irrelevant as my call could have sounded, she did not express any disgust. Instead, she responded and tried to explain the companys vision the best way she could. She did not refer to any literature yet her explanation represented all the vital points in the companys vision as presented on the website and other marketing literature materials. The attendant did not hit me at any time. Instead, she answered my questions and proceeded to ask if I had any other. This proved the companys commitment to customer satisfaction.